Frequently Asked Questions

Everything you need to know about playing at jllpub — from signing up and making your first deposit to withdrawals, bonuses, and responsible gaming. Can't find your answer here? Our 24/7 support team is always ready to help.

Account & Registration

Creating a jllpub account is quick and straightforward. Click the jllpub Login link in the navigation menu and select the registration option. You will need to provide a valid email address, create a secure password, and enter your basic personal details including your full name and date of birth. Age verification is mandatory — you must be at least 21 years old to register, in compliance with PAGCOR regulations. Once your details are submitted, you will receive a verification email. Click the link in that email to activate your account and you are ready to play.

The minimum age to register and play at jllpub is 21 years old. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. jllpub enforces age verification at registration and again before processing any withdrawal. If we discover that a player is under 21, the account will be immediately closed, all deposits returned, and any winnings forfeited. Please do not attempt to register if you are under 21.

No. Each player is permitted to hold only one active jllpub account. Creating multiple accounts — whether under the same name or different identities — is a serious violation of our Terms and Conditions and may result in permanent banning of all associated accounts and forfeiture of all balances. If you have forgotten your login details, use the password reset function on the login page or contact our support team for assistance.

jllpub is required by PAGCOR regulations and the Anti-Money Laundering Act (AMLA) to verify the identity of all players before processing withdrawals. Accepted documents include: a valid Philippine passport, SSS/GSIS ID, PhilHealth ID, Unified Multi-Purpose ID (UMID), driver's licence, or PRC ID. You may also be asked to provide proof of address (a recent utility bill or bank statement) and a selfie holding your ID. KYC verification is typically completed within 24–48 hours of document submission.

Visit the jllpub Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you are still having trouble, contact our 24/7 live chat support and our team will assist you in regaining access to your account securely.
Deposits & Payments

jllpub supports a wide range of Philippine payment methods for your convenience. You can deposit using GCash, PayMaya (Maya), BPI Online, BDO Online Banking, Metrobank Online, UnionBank, and major credit/debit cards (Visa and Mastercard). All transactions are processed in Philippine Peso (₱). We are constantly working to add more local payment options to make banking at jllpub as easy as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at jllpub is ₱100 for most payment methods, including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps in compliance with AMLA requirements. Deposits are credited to your jllpub account instantly for e-wallets and within 1–3 business hours for bank transfers.

jllpub does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. All amounts credited to your jllpub account reflect the full amount deposited, with no deductions on our end.
Withdrawals

To withdraw your winnings, log in to your jllpub account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals can only be made to a payment method that has been previously used to deposit, or to a verified bank account or e-wallet registered in your name. Your KYC verification must be complete before your first withdrawal can be processed.

Withdrawal processing times at jllpub are as follows: GCash and PayMaya withdrawals are typically processed within 1–4 hours. Bank transfers to BPI, BDO, Metrobank, and UnionBank are processed within 1–3 business days. First-time withdrawals may take slightly longer due to additional security verification. All withdrawal requests are reviewed by our finance team during business hours (8:00 AM – 10:00 PM PHT, 7 days a week).

The minimum withdrawal amount at jllpub is ₱200 for e-wallet withdrawals (GCash, PayMaya) and ₱500 for bank transfers. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional processing time and compliance checks in accordance with AMLA regulations.
Games & Platform

jllpub offers a diverse range of games designed for Filipino players. Our game library includes online Slots with hundreds of titles from leading providers, Bingo rooms with multiple variants and jackpots, Go Rush — our fast-paced crash-style game — and Pool Rummy for card game enthusiasts. The full jllpub Casino section also features live dealer games including Live Baccarat, Live Roulette, and Live Blackjack, streamed in real time from professional studios.

Yes. All jllpub games use certified Random Number Generators (RNG) that are independently audited by accredited testing laboratories. This ensures that every spin, card draw, and game outcome is completely random and cannot be predicted or manipulated. jllpub operates under PAGCOR oversight, which requires regular compliance audits of all games and systems. You can view the Return to Player (RTP) percentage for each slot game in the game's information panel.

Absolutely. jllpub is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit jllpub.com on your phone's browser and log in to your account. The mobile interface is designed for smooth gameplay on smaller screens, with touch-friendly controls and fast loading times even on standard mobile data connections.
Bonuses & Promotions

jllpub offers a welcome bonus for new players upon their first deposit. The specific bonus terms, including the bonus amount, minimum deposit requirement, and wagering requirements, are displayed on the promotions page within your account dashboard after registration. All bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Please read the full bonus terms carefully before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must wager a total of ₱10,000 before any winnings from that bonus can be withdrawn. Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are always listed in the specific bonus terms.

Yes, jllpub sends promotional offers to players who have opted in to marketing communications during registration. You can manage your communication preferences at any time from your account settings. Note that players who have activated responsible gaming tools such as deposit limits or self-exclusion will not receive promotional offers, in line with our responsible gaming policy.
Responsible Gaming

Log in to your jllpub account and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period. These tools are free to use and are there to help you stay in control of your gaming. For more details, visit our Responsible Gaming page.

You can request self-exclusion directly from the Responsible Gaming section of your account settings. Choose an exclusion period of 6 months, 1 year, 2 years, 5 years, or permanent. Your account will be suspended within 2 business hours and you will be removed from all marketing lists. Self-exclusion cannot be reversed during the chosen period. If you are in crisis, please also contact the NCMH Crisis Hotline at 1553 (toll-free, 24/7).

jllpub operates under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for regulating online gaming in the Philippines. PAGCOR regulation means jllpub is subject to regular compliance audits, player protection requirements, and responsible gaming standards. You can learn more about PAGCOR's regulatory framework on the official PAGCOR website.
Need More Help?

Our support team is available 24/7 to assist you with any question not covered in this FAQ.

Live Chat: Available Now

Email: [email protected]

Quick Links
Responsible Gaming Terms & Conditions Privacy Policy About Us Login / Register
Explore Games
Slots Bingo Go Rush Pool Rummy jllpub Casino
🔞 21+ Only
Online gaming at jllpub is strictly for players aged 21 and above, in compliance with PAGCOR regulations.

Why Players Trust jllpub

Still on the fence? Here is what makes jllpub the go-to gaming platform for Filipino players from Manila to Mindanao.

🏛️
PAGCOR Regulated

jllpub operates under full PAGCOR oversight, giving you the confidence that every game, transaction, and player interaction meets the Philippines' official gaming standards.

⚡
Fast GCash Withdrawals

Get your winnings fast. jllpub processes GCash and PayMaya withdrawals within hours — not days. Your money, your way, on your schedule.

🎮
Hundreds of Games

From classic slots and live baccarat to Go Rush and Pool Rummy, jllpub has something for every type of player — all in one platform, accessible on any device.

🔒
Bank-Grade Security

Your personal and financial data is protected by SSL encryption and multi-factor authentication. jllpub takes your security as seriously as you do.

🤝
24/7 Filipino Support

Our support team understands Filipino players. Live chat is available around the clock, with agents who know the platform inside out and can assist in English and Filipino.

🛡️
Responsible Gaming Tools

Deposit limits, loss limits, session timers, reality checks, and self-exclusion — jllpub gives you full control over your gaming experience. Play smart, play safe.

Ready to Play at jllpub?

Join thousands of Filipino players enjoying slots, bingo, Go Rush, and live casino games at jllpub. Register today — it only takes a few minutes. Must be 21 or older.

Create Your Account Play Responsibly